There are several steps to implement a Quality Audit Research in hotels. In general, the use of a Mystery Shopper is needed under a perfect instruction to fully understand the standards of the chain. The final objective is to assess the quality of the operation.
Every hotel establishment is different, so we need a detailed methodology for each type of hotel or chain. Expect to be analyzed in all major functional aspects, from the website to the facilities.
Every hotel establishment is different, so we need a detailed methodology for each type of hotel or chain. Expect to be analyzed in all major functional aspects, from the website to the facilities.
