There are several steps to implement a Quality Audit Research in hotels. In general, the use of a Mystery Shopper is needed under a perfect instruction to fully understand the standards of the chain. The final objective is to assess the quality of the operation.
Every hotel establishment is different, so we need a detailed methodology for each type of hotel or chain. Expect to be analyzed in all major functional aspects, from the website to the facilities.
It´s common to follow a four-step process:
The benefits for the client are clear:
Every hotel establishment is different, so we need a detailed methodology for each type of hotel or chain. Expect to be analyzed in all major functional aspects, from the website to the facilities.
It´s common to follow a four-step process:
- Analysis and inmersion into the system.
- Implementation.
- Reporting and solutions.
- Follow-up.
The benefits for the client are clear:
- Process optimization (reporting aspects which need improvement and possible solutions).
- Cost reduction.
- Improvement of customer service.
- Creation of follow-up tools.
- Creation of standard manuals.
- Better control.
- Improvement of brand image.
